Frequently Asked Questions

Bajii99 FAQ
All Your Questions Answered

New to bajii99 or just need a quick answer? This page covers everything — from creating your account and making your first bKash deposit to understanding how each game works and how to withdraw your winnings.

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Quick Help Topics

What Do You Need Help With?

Jump straight to the topic that matters most to you right now.

Account & Registration

How to sign up, verify your account, reset your password, and manage your bajii99 profile settings. Everything you need to get started in minutes.

Deposits & Withdrawals

Step-by-step guides for depositing via bKash and Nagad, minimum amounts, processing times, and how to withdraw your bajii99 winnings back to your mobile wallet.

Games & Rules

How each bajii99 game works — Aviator, Ludo Quick, Teen Patti Joker, Diamond Tycoon, Lucky Bingo, Ocean Lord, and Jurassic Kingdom. Rules, tips, and RTP explained.

App & Technical

How to download and install the bajii99 Android app, fix common loading issues, update the app, and get the best performance on your mobile device.

Bonuses & Promotions

How welcome bonuses work, wagering requirements, how to claim free rounds, and what to do if a bonus has not appeared in your bajii99 account balance.

Safety & Responsible Gaming

How bajii99 protects your data, how to set deposit limits, self-exclusion options, and where to find support if gaming is becoming a concern for you .

Full FAQ

All Bajii99 Questions & Answers

Browse by category or use the search bar above to find your answer fast.

Account & Registration

Creating a bajii99 account takes less than two minutes. Go to the Register page, enter your mobile number, choose a password, and confirm your details. Once your account is verified, you can make your first deposit and start playing straight away. You only need one account — do not create duplicates as this can lead to account suspension.

You must be at least 18 years old to register and play on bajii99. Age verification is required during the registration process. Bajii99 takes this seriously — any account found to belong to a player under 18 will be permanently closed and any balance will be forfeited.

On the Login page, tap the "Forgot Password" link and enter the mobile number linked to your bajii99 account. You will receive a verification code via SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, contact support at [email protected].

No. Each player is allowed exactly one bajii99 account. Creating multiple accounts to claim bonuses more than once is against the terms and conditions and will result in all accounts being suspended. If you have accidentally created a duplicate, contact support immediately to have it resolved.

After registering, bajii99 may ask you to verify your identity before processing your first withdrawal. This typically involves submitting a photo of your national ID card (NID) and a selfie. Verification is usually completed within 24 hours. Verified accounts also benefit from higher withdrawal limits.

If you wish to close your bajii99 account, email [email protected] with your registered mobile number and a request to close the account. Any remaining balance will be returned to your registered bKash or Nagad wallet before the account is closed. Please allow up to 3 business days for the process to complete.
Deposits & Withdrawals

Log in to your bajii99 account and go to the Deposit section. Select bKash or Nagad as your payment method, enter the amount you want to deposit, and follow the on-screen instructions to complete the payment from your mobile wallet. Deposits are credited to your bajii99 balance instantly in most cases.

Tip: Always use the bajii99 account number shown on the deposit page — do not send money to any other number.

The minimum deposit on bajii99 is ৳100 via bKash or Nagad. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Starting with a small deposit is a great way to explore the bajii99 game hall before committing more funds.

Most bajii99 withdrawals to bKash or Nagad are processed within 1 to 4 hours. During peak times or if your account requires additional verification, it may take up to 24 hours. Withdrawals are only sent to the mobile wallet number registered on your bajii99 account for security reasons.

First, wait 10–15 minutes as occasional network delays can affect processing time. If the balance still has not updated, take a screenshot of your bKash or Nagad transaction confirmation and send it to [email protected] along with your bajii99 account mobile number. The support team will investigate and credit your balance manually if the payment is confirmed.

Bajii99 does not charge any withdrawal fees on its end. However, your bKash or Nagad wallet provider may apply their standard transaction charges when receiving funds. Check your mobile wallet's fee schedule for details. The amount you request to withdraw from bajii99 is the amount sent — no deductions are made by bajii99.

The minimum withdrawal amount on bajii99 is ৳200. You must also have completed any active bonus wagering requirements before a withdrawal can be processed. If your withdrawal request is pending for longer than 24 hours, contact the support team for an update.
Games & Rules

Aviator is a crash-style game. A plane takes off and a multiplier starts climbing from 1x upwards. Your job is to tap the Cash Out button before the plane flies away. If you cash out in time, your bet is multiplied by the current multiplier. If the plane flies away before you cash out, you lose your bet. You can place two bets simultaneously and set auto cash-out targets. Visit the Aviator page for a full guide.

All bajii99 games use certified Random Number Generation (RNG) technology. This means every spin, roll, card draw, and crash point is determined by a completely random algorithm that cannot be predicted or manipulated — not by bajii99, not by any player. The RNG is independently audited to ensure fairness. You can trust that every bajii99 game result is genuinely random.

Some bajii99 games offer a demo or practice mode that lets you try the game without using real money. This is a great way to learn the rules before placing real bets. However, winnings from demo mode cannot be withdrawn — only real-money play qualifies for withdrawals. Check the individual game page to see if a demo mode is available.

Teen Patti Joker follows the same core rules as classic Teen Patti — three cards, best hand wins — but adds a Joker wild card to the deck. The Joker can substitute for any card to complete a winning hand, which creates more opportunities for strong hands and bigger wins. It adds an extra layer of excitement to a game most Bangladesh players already know well. See the Teen Patti Joker page for full rules.

RTP (Return to Player) varies by game. Aviator is known for its high RTP and transparent multiplier mechanics. Skill-based games like Teen Patti Joker and Ludo Quick also offer competitive returns because player decisions influence the outcome. Slot-style games like Diamond Tycoon and Jurassic Kingdom have fixed RTP percentages that are displayed on their respective game pages. Always check the game info panel before playing.

Ocean Lord is a fishing-style game where you control a cannon and shoot at fish, sharks, and sea creatures swimming across the screen. Each creature has a different point value — bigger and rarer creatures pay more. You spend bullets (which cost real money) to fire, and you earn payouts based on what you catch. Boss rounds appear periodically with massive payout potential. Visit the Ocean Lord page for a full breakdown.
App & Technical

The bajii99 app is available as an Android APK — it is not on the Google Play Store. Visit the App page on this website and tap the download button. Before installing, go to your phone's Settings, then Security, and enable "Install from Unknown Sources." Once enabled, open the downloaded APK file and follow the installation steps. The whole process takes under two minutes.

Note: The bajii99 app requires Android 5.0 or above and uses less than 30MB of storage.

Currently, the bajii99 app is only available for Android devices. iPhone users can still access all bajii99 games by visiting bajii99.net in their mobile browser (Safari or Chrome). The website is fully mobile-optimised and works well on iOS devices. An iOS app may be available in the future — check the App page for updates.

Try these steps in order:
  • Close the app completely and reopen it.
  • Check your internet connection — switch between Wi-Fi and mobile data to see if that helps.
  • Clear the app cache in your phone's Settings > Apps > Bajii99 > Clear Cache.
  • Uninstall the app and download the latest version from the App page.
  • If the problem continues, contact support at [email protected] with your device model and Android version.

Since the bajii99 app is not on the Play Store, updates are not automatic. When a new version is available, you will see a notification inside the app or on the App page. To update, simply download the new APK from the App page and install it over your existing version — your account data and balance are stored on the server, so nothing will be lost.

Yes. All bajii99 games are accessible through any modern desktop or laptop browser — Chrome, Firefox, Edge, and Safari all work well. Simply visit bajii99.net, log in to your account, and start playing. No download or installation is required on desktop. The full game hall, deposit, and withdrawal features are all available through the browser version.
Bonuses & Promotions

Yes. Bajii99 offers a welcome bonus for new players who register and make their first deposit. The bonus amount and terms vary depending on the current promotion — check the promotions section after logging in to see what is currently available. Welcome bonuses are credited automatically to your account after your qualifying deposit is confirmed.

Register now to see the latest welcome offer available for new bajii99 players.

Wagering requirements (also called rollover requirements) mean you need to bet your bonus amount a certain number of times before you can withdraw it as real cash. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific wagering requirement for each bajii99 bonus is shown in the promotion's terms.

Bonuses are usually credited within a few minutes of your qualifying deposit being confirmed. If your bonus has not appeared after 30 minutes, first check that your deposit met the minimum qualifying amount for the promotion. If everything looks correct, contact support at [email protected] with your account number and deposit confirmation, and the team will investigate.

Yes. Bajii99 regularly runs reload bonuses, cashback offers, and game-specific promotions for existing players. These are announced in the promotions section of your account and sometimes via SMS to your registered number. Staying logged in and checking the promotions tab regularly is the best way to make sure you never miss an offer.
Safety & Responsible Gaming

Bajii99 uses SSL encryption on all pages to protect your personal and financial data in transit. Your account password is stored in encrypted form and is never visible to bajii99 staff. Payment transactions go through the secure bKash and Nagad gateways — bajii99 never stores your mobile banking PIN or password. For full details, see the Privacy Policy.

You can set daily, weekly, or monthly deposit limits from your bajii99 account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional to help you stick to your budget. Reducing a limit takes effect immediately. Bajii99 strongly encourages all players to use deposit limits as part of responsible gaming.

Self-exclusion lets you temporarily or permanently block yourself from accessing your bajii99 account. If you feel your gaming is getting out of control, this is the right tool to use. You can request a self-exclusion period of 1 week, 1 month, 6 months, or permanently. To activate it, go to Account Settings or email [email protected]. During a self-exclusion period, you will not be able to log in or receive promotional messages. See the Responsible Gaming page for more details.

Some signs to watch for include chasing losses, spending more than you can afford, neglecting work or family because of gaming, or feeling anxious when not playing. If any of these sound familiar, bajii99 encourages you to take a break. Use the self-exclusion tool, set deposit limits, or reach out to a trusted person. The Responsible Gaming page has resources and guidance to help you stay in control.

Bajii99 does not sell or share your personal information with third parties for marketing purposes. Your data is only used to operate your account, process payments, and comply with legal obligations. For a full breakdown of how your data is collected, stored, and used, please read the Privacy Policy.

Still Need Help?

Contact the Bajii99 Support Team

Can't find your answer above? Our team is available around the clock to help you out.

Email Support

Send your question to [email protected] and get a reply within a few hours. Include your registered mobile number to speed things up.

Live Chat

Use the live chat button inside your bajii99 account for the fastest response. Available 24 hours a day, 7 days a week for all registered players.

Help Pages

Browse the About Us, Terms and Conditions, and Responsible Gaming pages for detailed policy information.

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Got Your Answers? Now Let's Play.

Join thousands of Bangladesh players already enjoying bajii99. Register in under two minutes, make your first deposit via bKash or Nagad, and dive into the game hall.

18+ only. Please play responsibly. See Responsible Gaming for help.